Terms of Service

TERMS OF SERVICE

Effective Date: December 10, 2025
Company Name: Onato Innovations, Inc. (DBA Onato Innovations Inc.)
Website: onatoinnovations.com

Welcome to Onato Innovations. These Terms of Service (“Terms”) govern your access to and use of all websites, products, and services provided by Onato Holdings Inc. (“Onato Innovations,” “we,” “us,” or “our”). By accessing, browsing, or using any part of our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our website and services.

1. USE OF OUR WEBSITE

You may use our website solely for lawful purposes and in accordance with these Terms. You agree not to:

• Use the site in any manner that violates local, state, or federal laws or regulations (including Texas-specific regulations).
• Attempt to interfere with, disable, or compromise the security, performance, or functionality of the website.
• Use automated systems—robots, scrapers, data-mining tools—without prior written approval.
• Attempt unauthorized access to any part of the website, server, or connected systems.

We reserve the right to restrict or terminate access to anyone who violates these Terms.

2. SERVICES

Onato Innovations provides professional home technology solutions, including:

• Home automation and control systems
• Audio-video design and installation
• Wired/wireless networking
• Surveillance systems
• Low-voltage wiring
• Smart home integration

All website content relating to services—including descriptions, estimates, timelines, and pricing—is for general information only.
Final terms, pricing, warranties, and timelines are determined solely through written proposals and signed agreements.

3. PROJECT TERMS, PAYMENTS & ADDITIONAL WORK

Project Proposals & Payment Requirements

All proposals issued by Onato Innovations, Inc. (“the Company”) outline the full scope of work, materials, labor, timeline, and payment schedule. Once a proposal is accepted and signed by both parties, it becomes a binding agreement.

Clients acknowledge and agree that:

• All projects must be paid according to the payment structure listed in the proposal, which may include:
  
  • Deposits
  • Progress payments
  • Phase-based payments
  • Final balance payments
  • Change-order payments
  • Additional material or labor fees

• No additional work, change orders, or new project phases will begin until all outstanding balances for the existing project are paid in full.
• Client-requested additions outside the original scope will require either:
  
  • A new written proposal or change order, or
  • Billing at our standard service-call rate when appropriate.

Refunds & Completion of Work

Onato Innovations does not provide refunds for completed work when the work has been:

• Thoughtfully and professionally performed
• Completed according to industry standards
• Delivered as outlined in the original signed proposal or approved change orders

Once the agreed-upon work is completed, the client remains responsible for payment of the full contracted amount.

Failure to Pay & Legal Action

If payment is not made within the timeframe stated in the proposal or invoice—and no written extension has been approved—the Company reserves the right to:

• Suspend scheduled or ongoing work
• Withhold access to programming files, system configurations, or documentation
• Initiate legal action to recover unpaid balances, including attorney fees, collection costs, and interest permitted under Texas law

These requirements are enforceable upon signature of the proposal by both parties.

4. SERVICE CALLS & ADDITIONAL REQUESTS

If a client requests extra work outside the original scope during a scheduled visit or service call, Onato Innovations reserves the right to:

• Charge the Company’s standard hourly service-call rate
• Bill for added materials or extended time
• Require payment upon completion of that service call
• Decide whether a formal proposal or change order is necessary

The Company is not obligated to issue a new proposal for minor additions performed during a service call.

5. DOCUMENTATION & USE OF WORK PHOTOS

Onato Innovations reserves the right to document any work performed, which may include:

• Written notes
• System logs
• Installation records
• Wiring photos
• Equipment photos
• Images of completed systems

Images of completed work may be used for internal training, quality assurance, project records, or marketing and portfolio purposes, provided that:

• Photos do not intentionally include identifiable personal information, such as faces, minors, security codes, personal documents, or valuables.
• Reasonable steps are taken to avoid displaying private areas of the home in a way that reveals personal identity or security-sensitive details.
• Clients may request removal of a publicly posted image if they believe it exposes personal or private information. The Company will review and honor reasonable requests.

By permitting Onato Innovations to perform work on your property, you acknowledge that photographs of the installed systems or workmanship may be used by the Company unless a written opt-out request is submitted before project completion.

6. INTELLECTUAL PROPERTY

All website content—including logos, text, graphics, images, videos, and designs—is the property of Onato Innovations, Inc. unless otherwise noted.
You may not copy, reproduce, distribute, or modify any content without written permission.

7. PRIVACY

We respect your privacy. Any information submitted through our forms or communications will be used solely to respond to inquiries, provide estimates, and deliver contracted services.
We do not sell or share personal information with unaffiliated third parties except when required by law.

(See our full Privacy Policy for additional details.)

8. LINKS TO THIRD-PARTY WEBSITES

Our site may contain links to external websites.
We are not responsible for the content, security, or privacy practices of any third-party website.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by Texas law, Onato Innovations, Inc. is not liable for:

• Direct, indirect, incidental, or consequential damages related to the use—or inability to use—our website or services
• Manufacturer defects
• Failures caused by third-party systems, apps, or service platforms
• Damage resulting from customer negligence, outdated hardware, or unauthorized modifications

Our liability is limited strictly to the terms outlined in signed contracts.

10. CHANGES TO THESE TERMS

We may update or modify these Terms at any time.
Updates will be posted on this page with a revised effective date.
Continued website use constitutes acceptance of updated Terms.

11. GOVERNING LAW

These Terms are governed by the laws of the State of Texas.
Any disputes will be resolved in a Texas court of competent jurisdiction.

12. CONTACT US

For questions regarding these Terms, contact:

Onato Innovations, Inc.
Email: dangelo@onatoinnovations.com
Phone: (972) 482-4839
Website: onatoinnovations.com